Policy Documents

The Phoenix Fellowship welcomes feedback and takes any concerns seriously. Our Complaints Policy sets out a clear process for raising and resolving issues in a fair, timely, and confidential manner. We aim to handle all complaints constructively and to use them to improve our work.

We are committed to making decisions that are transparent and in the best interests of our beneficiaries. This policy ensures that all trustees, volunteers, and partners declare and appropriately manage any personal or professional interests that could influence their judgement.

Our website uses cookies to provide the best user experience and to help us understand how visitors engage with our site. This policy explains what cookies are, how we use them, and how visitors can manage their preferences in accordance with UK data protection law.

The Phoenix Fellowship values diversity in all its forms. We are committed to creating an inclusive environment where every individual is treated with fairness, dignity, and respect. This policy guides our efforts to ensure equality of opportunity throughout our programmes and partnerships.

We uphold the highest ethical standards in all fundraising activities. This policy ensures that donations are sought and accepted responsibly, used solely for their intended purposes, and handled with transparency, integrity, and respect for donor intent.

Our Grant Making Policy outlines the principles, criteria, and processes that guide the selection and support of Phoenix Fellows. It ensures that all awards are made fairly, transparently, and in alignment with our charitable objectives.

The Phoenix Fellowship is committed to protecting personal data and respecting privacy. This policy explains how we collect, use, store, and safeguard information in compliance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.

We take the safety and wellbeing of all individuals connected with the Fellowship seriously. This policy sets out our commitment to preventing harm, protecting vulnerable people, and ensuring that any concerns are promptly and appropriately addressed.

The Phoenix Fellowship encourages anyone with genuine concerns about wrongdoing to speak up without fear of reprisal. This policy provides a clear mechanism for reporting concerns confidentially and outlines how they will be investigated and resolved.

Mentors and volunteers play a vital role in the success of our Fellows. This policy defines our approach to recruitment, training, conduct, and support, ensuring that all volunteers are valued, protected, and empowered to make a positive contribution.

The Phoenix Fellowship works collaboratively with trusted partners to extend its reach and impact. This policy sets out the principles for selecting, managing, and reviewing partnerships, ensuring shared values, clear responsibilities, and mutual accountability.

In addition to the policies published above, The Phoenix Fellowship maintains several internal governance documents. These are summarised below to provide transparency while safeguarding sensitive operational details.

The Phoenix Fellowship maintains a detailed Financial Control Policy that governs how funds are authorised, recorded, and monitored. This policy ensures that all expenditure and income are properly approved, transparently reported, and fully compliant with Charity Commission requirements. While the full document is internal, it forms the basis of our financial integrity and accountability.

Our Financial Management and Oversight Policy defines how the charity’s finances are planned, reviewed, and independently verified. It covers budgeting, accounting practices, and trustee oversight to ensure sound stewardship of funds. A full version is maintained internally and reviewed annually by the Board of Trustees.

The Scheme of Delegation sets out how responsibilities and decision-making powers are distributed within The Phoenix Fellowship. It ensures that financial, operational, and strategic decisions are made at the appropriate level of authority. A summary version is available on request to relevant stakeholders.

The Fellowship operates a formal Risk Management framework to identify, assess, and mitigate potential risks to our mission, operations, and reputation. This includes an internal Risk Register that is reviewed regularly by trustees and updated in line with Charity Commission guidance. While the detailed register is confidential, our approach ensures that risks are actively managed and transparently overseen. 

Our Trustee Code of Conduct outlines the standards of behaviour, integrity, and accountability expected of all trustees. It complements the charity’s governing documents and ensures decisions are made in the best interests of beneficiaries. The full Code is maintained internally and forms part of trustee induction and ongoing governance practice.